Minor ImpactLast updated: Aug 14, 2020, 12:18 PM UTCRefreshed just now

Support Helpdesk and Chat Availability Issues

Started

Aug 14, 2020, 11:49 AM UTC

Resolved

Aug 14, 2020, 12:18 PM UTC

Timeline

ResolvedAug 14, 2020, 12:18 PM UTC
This incident has been resolved.
MonitoringAug 14, 2020, 12:00 PM UTC
A fix has been implemented and we are monitoring the results.
InvestigatingAug 14, 2020, 11:49 AM UTC
Our helpdesk is currently experiencing issues, and as such customers might encounter errors while submitting tickets. Responses on customer inquiries may be delayed during this time. Additionally, Business and Enterprise customers may encounter errors when opening Live Chats. Enterprise Customers can still reach us via the emergency telephone line.