Support Portal and Live Chat Availability issues

Incident Report for Cloudflare

Resolved

This incident has been resolved.

Posted Jul 13, 2023 - 12:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 13, 2023 - 11:58 UTC

Identified

A fix is being prepared.

Posted Jul 13, 2023 - 10:31 UTC

Investigating

Cloudflare is investigating issues with our Support Portal and Live Chat support through our dashboard.
Some customers may observe intermittent errors while opening support tickets and chats via the Cloudflare dashboard.

We are working to resolve this as soon as possible. Support is still available through our other channels. More updates to follow shortly.

Posted Jul 13, 2023 - 09:56 UTC

This incident affected: Cloudflare Sites and Services (Support Site).

Cloudflare System Status