Cloudflare System Status

Support Helpdesk Availability Issues

Incident Report for Cloudflare

Resolved

This incident is now resolved.
Posted Sep 17, 2024 - 20:12 UTC

Monitoring

A fix has been implemented and we are currently monitoring the results.
Posted Sep 17, 2024 - 19:07 UTC

Identified

The cause of this issue has been identified and a fix is being implemented.
Posted Sep 17, 2024 - 18:06 UTC

Investigating

We are investigating issues with our Support Helpdesk leading to delayed responses and chat support unavailability. Enterprise customers can still reach us via the emergency telephone line.
Posted Sep 17, 2024 - 17:34 UTC
This incident affected: Cloudflare Sites and Services (Support Site).
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