Start Up Program Billing Issue

This incident is now resolved.

We are continuing to monitor for any further issues.

We continue to monitor the fixes for this issue to confirm effectiveness. In the meantime we are also monitoring for new instances of affected customers and will resolve these instances as they occur.

Underlying root causes have been identified and fixes are being monitored. Refunds are being issued and may take 7-10 business days to appear on your payment method due to their processing.

Impacted customers have been identified and will be credited appropriately. Access will be restored imminently where relevant.

The cause of this issue has been identified and we are working toward a fix.