Cloudflare System Status

Start Up Program Billing Issue

Incident Report for Cloudflare

Resolved

This incident is now resolved.
Posted Jan 29, 2025 - 19:05 UTC

Update

We are continuing to monitor for any further issues.
Posted Jan 16, 2025 - 17:51 UTC

Update

We continue to monitor the fixes for this issue to confirm effectiveness. In the meantime we are also monitoring for new instances of affected customers and will resolve these instances as they occur.
Posted Jan 10, 2025 - 18:16 UTC

Monitoring

Underlying root causes have been identified and fixes are being monitored.

Refunds are being issued and may take 7-10 business days to appear on your payment method due to their processing.
Posted Jan 08, 2025 - 18:18 UTC

Update

Impacted customers have been identified and will be credited appropriately. Access will be restored imminently where relevant.
Posted Jan 08, 2025 - 00:39 UTC

Identified

The cause of this issue has been identified and we are working toward a fix.
Posted Jan 07, 2025 - 18:45 UTC

Investigating

Cloudflare is investigating an issue where Start Up program users with credits are being incorrectly billed and losing access due to credits being incorrectly applied.
Posted Jan 07, 2025 - 18:42 UTC