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User Subscription Update Issues

Started
Resolved

Timeline

  1. Resolved

    An effective fix for this issue was identified and implemented. This incident is now resolved.

  2. Updated

    We have determined that this issue affects adding new subscriptions for new products. We are continuing to investigate.

  3. Updated

    We have determined that this issue affects adding new subscriptions for new products. Affected users can still manually add a credit card to work around this issue. We are continuing to investigate.

  4. Investigating

    We are investigating an issue where users adding R2 for the first time without a payment method already on the account are unable to add a payment method when attempting to enable R2. Impacted users can manually add a payment method to the account then enable R2 on the account. This issue does not affect existing R2 users.