Major ImpactLast updated: Aug 21, 2025, 00:23 UTCRefreshed just now

Free, Pro, and Biz Tiered Cache degradation

Started

Aug 20, 2025, 19:40 UTC

Resolved

Aug 21, 2025, 00:23 UTC

Timeline

Resolved
Aug 21, 2025, 00:23 UTC
This incident has been resolved.
Monitoring
Aug 20, 2025, 23:57 UTC
A fix has been implemented and we are monitoring the results.
Identified
Aug 20, 2025, 22:39 UTC
The issue has been identified and a fix is being implemented.
Investigating
Aug 20, 2025, 19:40 UTC
Free, Pro, and Biz Customers origins are experiencing Tiered Cache degradation where Tiered Cache is not engaging as expected. This results in more cache misses and increased requests to the origin.