Minor ImpactLast updated: Dec 9, 2025, 4:57 AM UTCRefreshed just now

Support Helpdesk Issues

Started

Dec 9, 2025, 3:10 AM UTC

Resolved

Dec 9, 2025, 4:57 AM UTC

Timeline

ResolvedDec 9, 2025, 4:57 AM UTC
This incident has been resolved.
MonitoringDec 9, 2025, 4:35 AM UTC
A fix has been implemented and we are monitoring the results.
InvestigatingDec 9, 2025, 3:10 AM UTC
Our helpdesk provider is currently experiencing issues, and as such customers might be unable to view cases. Customers can still reach us via live chat (Business and Enterprise) through the Cloudflare Dashboard, via the emergency telephone line (Enterprise) and reply to support cases via email.