Support Helpdesk Availability Issues

Incident Report for Cloudflare

Resolved

This incident has been resolved.

Posted May 09, 2025 - 00:27 UTC

Monitoring

A fix for this issue has been implemented and we are currently monitoring the results.

Posted May 08, 2025 - 19:09 UTC

Update

We are continuing to investigate this issue.

Posted May 08, 2025 - 14:24 UTC

Update

We are continuing to investigate this issue.

Posted May 08, 2025 - 07:25 UTC

Update

We are continuing to investigate this issue.

Posted May 08, 2025 - 04:46 UTC

Update

We are continuing to investigate this issue.

Posted May 08, 2025 - 02:43 UTC

Update

We are continuing to investigate this issue.

Posted May 08, 2025 - 00:44 UTC

Investigating

Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while calling our emergency hotline. Responses on customer inquiries may be delayed during this time.

Customers can still reach us via live chat (Business and Enterprise) or by raising a case through the Cloudflare Dashboard.

Posted May 07, 2025 - 20:28 UTC