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Media Transformations returning errors for uncached requests

Started
Resolved

Timeline

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A rollback has been released, media transformations traffic is returning to normal. Team is continuing to monitor. Stream uploaded/live broadcasts were not affected. Image transformations were not affected.

  3. Identified

    The issue has been identified and a fix is being implemented.

  4. Investigating

    Stream engineering has identified an error causing uncached requests for media transformations (short form video optimization) are returning errors. Stream on-demand and live broadcasts are not affected. Image Transformations are not affected.