Minor ImpactLast updated: Oct 3, 2024, 18:10 UTCRefreshed just now

Usage Based Billing Issues

Started

Oct 3, 2024, 00:33 UTC

Resolved

Oct 3, 2024, 18:10 UTC

Timeline

Resolved
Oct 3, 2024, 18:10 UTC
This incident has been resolved.
Monitoring
Oct 3, 2024, 16:45 UTC
A fix has been implemented and we are monitoring the results.
Updated
Oct 3, 2024, 15:02 UTC
We are continuing to work on a fix for this issue.
Updated
Oct 3, 2024, 08:18 UTC
We are continuing to work on a fix for this issue.
Updated
Oct 3, 2024, 04:39 UTC
We are continuing to work on a fix for this issue.
Identified
Oct 3, 2024, 01:58 UTC
The issue has been identified and a fix is being implemented.
Investigating
Oct 3, 2024, 00:33 UTC
We’re currently experiencing a billing issue preventing customers who have had payment issues and resolved them from re-accessing and subscribing to usage based products like R2, Zaraz, SSL for SaaS, Cache Reserve. All other services are operating normally. More updates to follow up.