Minor ImpactLast updated: Dec 9, 2020, 9:15 PM UTCRefreshed just now

Elevated Access 403s in Toronto (YYZ), Lisbon (LIS), Kuala Lumpur (KUL)

Started

Dec 9, 2020, 8:29 PM UTC

Resolved

Dec 9, 2020, 9:15 PM UTC

Timeline

ResolvedDec 9, 2020, 9:15 PM UTC
This incident has been resolved.
MonitoringDec 9, 2020, 9:01 PM UTC
A fix has been implemented and we are monitoring the results.
UpdatedDec 9, 2020, 8:36 PM UTC
The issue has been identified and a fix is being implemented.
IdentifiedDec 9, 2020, 8:36 PM UTC
The issue has been identified and a fix is being implemented.
InvestigatingDec 9, 2020, 8:29 PM UTC
Customers using mTLS with Access may experience an elevated number of 403s from customers located in Toronto, Lisbon, and Kuala Lumpur.