Email Routing deliverability issues

Incident Report for Cloudflare

Resolved

This incident has been resolved.

Posted Apr 04, 2024 - 13:48 UTC

Monitoring

A fix has been implemented, and email deliverability levels are returning to normal. We are monitoring the results.

Posted Mar 31, 2024 - 16:25 UTC

Update

The team has implemented mitigation improvements. Email Routing deliverability to Gmail accounts is gradually improving to normal levels.

Posted Mar 30, 2024 - 19:35 UTC

Identified

Cloudflare is investigating issues with the Email Routing product relating to degraded deliverability to Gmail accounts.

Impact is restricted to email forwarding functionality, and it does not affect any connectivity, security, CDN or Area1 functionality. In addition, this does not affect delivery to providers other than Gmail.

The problem has been identified and a fix is being implemented.

Posted Mar 29, 2024 - 12:32 UTC

This incident affected: Cloudflare Sites and Services (Email Routing).

Cloudflare System Status