We are now serving chat support requests as normal from Business and Enterprise plan users.
Posted Sep 18, 2019 - 21:32 UTC
Monitoring
We have deployed a fix and chat support has been re-enabled for all Business and Enterprise customers. We will continue to monitor this.
Posted Sep 18, 2019 - 21:32 UTC
Identified
Our chat service is currently experiencing issues and as such chat support is temporarily unavailable (Business and Enterprise customers). We are in the process of preparing a fix to restore the usual service.
Customers can still reach us via email, ticket submission form through the Cloudflare Dashboard, or via the emergency telephone line (Enterprise).
Posted Sep 18, 2019 - 21:15 UTC
Investigating
Our chat service is currently experiencing issues and as such chat support is temporarily unavailable (Business and Enterprise customers). We are in the process of preparing a fix to restore the usual service.
Customers can still reach us via email, ticket submission form through the Cloudflare Dashboard, or via the emergency telephone line (Enterprise).