Tiered caching timeouts

Incident Report for Cloudflare

Resolved

This incident has been resolved.

Posted Mar 25, 2020 - 22:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 25, 2020 - 22:08 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 25, 2020 - 21:51 UTC

Investigating

Cloudflare tiered cache datacenters are seeing an increase in timeouts due to failed connections between lower tier and upper tier datacenters. Eyeball traffic should not be impacted, however, customers who have tiered caching enabled may experience increased traffic to origins.

We are working to resolve this issue as soon as possible. More updates to follow.

Posted Mar 25, 2020 - 19:04 UTC

This incident affected: Cloudflare Sites and Services (CDN/Cache).

Cloudflare System Status